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Hot Tub Frequently Asked Questions - FAQ

How do I know that the Hot Tub Warranty will perform if something goes wrong?
Beachcomber does not offer a warranty. A 'Limited Warranty' is designed to protect the manufacturer against the customer. We have never offered this type of limited coverage. We give you a Guarantee, with no fine print. We believe that when you get the hot tub home in your back yard, that this is when customer satisfaction really begins. We want you to tell your friends about Beachcomber - not have problems. And if a problem does happen, we want it to be the least of your worries. If you are happy, we know you will tell your friends, and they will buy Beachcomber, too. Our business philosophy is simple, really - build the best product, back it 100%, and you'll have happy customers. We've proved it for over 30 years.
Should I buy a hot tub that has full foam inside?
Yes, you should. Beachcomber has been building 4WALL Insulated hot tubs since 1978. Filling the cavity with foam makes your Beachcomber "green". A Beachcomber with 4WALL runs at peak efficiency, and will save energy. When we eliminate open air space in the spa cavity, we prevent air and moisture penetration, to lock precious heat inside, not let it escape into the atmosphere. Would you not insulate the walls of your home? We don't think so. Beachcomber recommends 4WALL Insulation available in our Limited Edition models for the best built hot tub money can buy.
Where would I put my hot tub and is it easy to install?
The best spot for your hot tub is outside, about 10 feet from your back door. Having the spa closer to your access door makes it easier to get to and from all year long. Having it closer to your home can help reduce exposure to wind, so you can get maximum enjoyment from your hot tub. A Beachcomber Hot Tub can be set up in your back yard very quickly. All you need is a level spot, a garden hose and an electric connection, like the one on your kitchen stove. A hot tub is moved quite easily with a dolly and two or three people - our stores are well equipped for moving a Beachcomber Spa. And your Beachcomber is fully portable, a fully contained unit; all the plumbing is contained inside the cabinetry. Simply take it with you if you move.
How much horespower is enough in a hot tub?
Our Founder, Keith Scott said this... '...if I could figure out how to make a hot tub with almost no horsepower, I would do it...' Scott believes that proper engineering, just like a fine automobile, will show in the performance of a spa. Every Beachcomber is tested and designed for the proper PSI (pounds per square inch) at each WaterPort location, so the bather gets the massage they need. We don't want to blast the bather out of the seat with huge jet combinations - this is contrary to our design principles. Plus, too many holes in the hot tub shell weakens the structure and ruins any massage capabilities. Beachcomber's All Active Seating gives you the massage and relaxation you need.
Can a Beachcomber hot tub actually improve my health?
Yes, soaking in hot water has been known for centuries to improve health and wellness. We know that certain symptoms of diabetes are relieved from soaking in hot water. Your blood vessels expand, allowing more circulation, pressure releases from joints with the buoyancy of water, and you lose over half your body weight. Increasing the body's temperature to 103°F / 39.4°C increases the number of virus and bacteria fighting white blood cells three fold. Most cold and flu viruses don't multiply above 101.6°F / 38.6°C. You will experience a unique feeling of well being every time you soak in your Beachcomber. Your immune system is stimulated, releasing endorphins - the body's natural pain killers, to melt away aches and pains.
Does a hot tub require a lot of maintenance?
No, a hot tub is easy to care for. A simple few steps each week will keep your hot tub ready to use any time you need it. Our customers tell us that the enjoyment they get from their spas benefit their families for years to come. The Enviroskirt and Acrylic Finish is easy to care for, requiring little or no maintenance. Simply wipe them clean with a soft cloth and a mild detergent. Your local store can test your hot tub water for you, and provide you with anything you need. Our Beachcomber brand water care products (where available) are formulated for your Beachcomber, and are easy to use. Beachcomber gives you support in your local store and on this website, with all the information you need to care for your hot tub water.
How much does it cost to run a hot tub each month?
Depending on where you live and the kilowatt hour costs in your area, your hot tub is inexpensive to run. With the Hybrid Spa's 4WALL Insulation, our Power Guard Heatshield Cover, and Perma-Seal Foundation, you are assured of a well built, energy efficient hot tub. There are variables that affect the cost - frequency of use, the model you chose, your environment and your climate. But if you think of it this way, it's usually less per month than a trip to the movies with your family. A spa gives you tremendous satisfaction and health benefits for a small cost each month.
Can I afford a hot tub, and do I really need one?
With the ever-faster pace of modern life, time is becoming the most precious commodity. Being able to take a few minutes to relieve your stress, protect your health, and connect with those closest to you is essential in today's busy world. There's no better place to connect with the people you love, than in a Beachcomber Hot Tub.

For the cost of a typical, traditional family vacation, a Beachcomber Hot Tub will give you years of daily stress relief, family closeness and better health. Beachcomber also gives you lasting value. Imagine trying to trade in a family vacation you took 10 years ago! Everyone knows that is not possible.

For the cost of that one traditional vacation, you can be relaxing in a spa of your own, any time you like, right in the comfort of your back yard. Beachcomber offers a wide variety of models, each built with the same quality materials and to the same exacting standards. The only difference in prices are in the size, design, and options. Our wide range of choice means there is a Beachcomber Hot Tub for every budget. And it doesn't matter which Beachcomber Spa you buy from our product lineup - they all come with the same high quality standards, and the same worldwide guarantee.
Can I recover my investment in my hot tub?
Our hot tubs are so well built that they will provide years of lasting value, and solid resale value. You can sell or trade in your well-cared-for Beachcomber for 25 to 40 per cent of its original cost. And from day to day, you recover your investment every time you slip into your spa to renew your body, mind and spirit. A hot tub is a thing of great value for the home - we call it 'the appliance of the 21st century'. We buy dishwashers to wash our dishes, and machines to wash our clothes - it just makes sense to have an appliance to renew our bodies and make us feel good all over! A Beachcomber is a great item for your family.
Where do I drain my hot tub water?
The water from your Beachcomber Hot Tub can be drained directly on your grass, away from the hot tub. The ground can absorb the water as it drains. One thing to ensure before you drain the hot tub is to neutralize any active sanitizer that may be in the water. This is accomplished with Beachcomber's Water Care Product "NeutrAll". Follow the directions on the label, and add directly to the water. Be careful to follow the directions, as adding more than the recommended amount can continue to neutralize the sanitizer after you refill the hot tub. Follow the dosage on the label for your hot tub. After adding directly to the circulating water, let it circulate for an hour to ensure any active sanitizer is neutralized. Then drain away!
How often should I change my Microfilter?
Your Microfilter should be rinsed once a week. Depending on how often you use your hot tub, and how many people are using it, you may want to rinse more often. New Waves also sells a Filter Cleanse product. Your Microfilter should last from two to four years. We recommend having a spare, so that when one is in use, the other can be available for replacement and/or cleaning.
How do I clean the internal plumbing?
New Waves sells a product just for that!  It is called Mineraluxe Hot Tub Plumbing Cleaner . Always follow the directions on the label. Regular shocking and simple maintenance of your hot tub, to keep water clean will also help to keep internal plumbing clean. But if the hot tub is under heavy use, superchlorination is in order to rid the water of biofilm and any buildup in the pipes. Check the formula in your Owner's Guide for draining recommendations; we recommend on a rule of thumb, to drain about every three months under normal use. A fresh water fill to start again can solve a lot of cloudy water problems. We don't recommend that your hot tub be left unattended for periods of time.
Do I prepare my hot tub for the cold weather?
There is no need to prepare your hot tub for winter. But if you are going away for an extended period, it's best to leave your hot tub running and heated while you are away. Having a friend stop by your home as you would anyway is a good idea to check on things while you are away. A LEEP hot tub or a Hybrid3 hot tub is designed to run in any weather, in all seasons. With 3 wall insulation sytem in LEEP, and the 4 wall insulation system in Hybrid3, you get the very best in energy efficiency and protection from the cold. In areas where there is a large snowfall expected, ensuring that there is not an undue amount of weight on the hot tub cover, a sheet of plywood to cover the hot tub can help to distribute the weight. This is not common, but under a very heavy snow load can carry a lot of pounds, and could damage your hot tub cover or your hot tub. If you have questions, you can call us at New Waves Pool & Spa.
How do I get rid of cloudy water?
Cloudy water can happen in a hot tub from time to time, if there has been a lot of people using it, or if the hot tub has been left for extended periods without shocking. If your hot tub water is cloudy, try rinsing the Microfilter first, and adding Spa Blue, and waiting about an hour. Then shock the water with the sanitizer you are using, and leave the cover half open for about a half hour. If cloudy water persists, it may be time to drain the hot tub depending on how old the water is. If you have more questions about cloudy water, call us at New Waves Pool & Spa for help.